FAQ

Do you have a return policy?: 1. Returns are accepted within 15 days from the date of purchase.

2. To be eligible for a return, the wine board must be in its original condition and packaging, with no signs of use or damage.

3. Proof of purchase, such as an order number or receipt, is required for all returns.

4. Customers are responsible for the return shipping costs unless the product received was defective or damaged during transit.

5. Prior to returning the wine board, please contact our customer support to initiate the return process and receive further instructions.

6. Once we receive the returned item and inspect its condition, we will process the refund or exchange within 5 business days.

7. Refunds will be issued using the same payment method used for the original purchase.

8. If the return is due to a defective product or shipping damage, we will cover the return shipping costs and provide a full refund or replacement.

9. Please note that customized or personalized wine boards are non-returnable unless there was an error on our part in the customization process.

10. Any returns received after the 15-day period will not be accepted, and the item will be sent back to the customer at their expense.

11. We reserve the right to refuse returns if the item shows signs of intentional damage, misuse, or alteration.

12. This return policy applies to online purchases made directly through our official website or authorized retailer.
Do you have a warranty policy ?: We are proud to offer a three month warranty on all our custom-made trays. This warranty covers repairs for any defects in the structure and finish of the items.

Warranty Duration: The three month warranty period begins from the date of purchase.

Coverage Details: During the warranty period, we will take responsibility for any repairs necessary due to manufacturing defects. These defects include issues with the structure and finish of the tray. We assure you that we will handle any repairs needed promptly and efficiently.

Exclusions: Please note that our warranty does not cover damages caused by misuse, accidents, improper handling, or natural imperfections and normal wear and tear. Additionally, as each piece is uniquely crafted from natural wood, the color and pattern may vary, and such natural variations are not considered defects.

Procedure for Warranty Claims: If you believe your tray is experiencing an issue covered under this warranty, please follow these steps to initiate a warranty claim:

1. Contact our Customer Support Team: Get in touch with our customer support team by email or phone, providing your order details and a description of the issue & send photos.

2. Evaluation of the Issue: Our team will review the provided information and may request images or additional details to assess the nature of the problem.

3. Approval and Repair: Once the issue is confirmed to be covered under the warranty, we will approve the repair process and provide instructions on how to proceed.

4. Return and Repair: You will be responsible for shipping the item to our designated repair center. After we receive the item, our skilled craftsmen will perform the necessary repairs.

5. Return of the Repaired Item: Upon completion of the repair, we will ship the tray back to you at no additional cost. *Note* Please keep your original order details and invoice as proof of purchase for warranty claims.

Our team is dedicated to providing excellent customer service, and we stand behind the quality of our products. If you have any questions or concerns about our warranty or any other matter, feel free to reach out to us. Thank you for choosing Viani Designs. We look forward to serving you with our premium custom-made trays.

*Website:Viani-Designs.com

*Email:Vianidesigns@hotmail.com

*Contact: 404-943-9616

*Owner (Steven Horejsi)

VIANI DESIGNS IS A SISTER COMPANY

OF IMPERIAL FURNITURE SERVICE.

BACK

FAQ

1. Returns are accepted within 15 days from the date of purchase.

2. To be eligible for a return, the wine board must be in its original condition and packaging, with no signs of use or damage.

3. Proof of purchase, such as an order number or receipt, is required for all returns.

4. Customers are responsible for the return shipping costs unless the product received was defective or damaged during transit.

5. Prior to returning the wine board, please contact our customer support to initiate the return process and receive further instructions.

6. Once we receive the returned item and inspect its condition, we will process the refund or exchange within 5 business days.

7. Refunds will be issued using the same payment method used for the original purchase.

8. If the return is due to a defective product or shipping damage, we will cover the return shipping costs and provide a full refund or replacement.

9. Please note that customized or personalized wine boards are non-returnable unless there was an error on our part in the customization process.

10. Any returns received after the 15-day period will not be accepted, and the item will be sent back to the customer at their expense.

11. We reserve the right to refuse returns if the item shows signs of intentional damage, misuse, or alteration.

12. This return policy applies to online purchases made directly through our official website or authorized retailer.

We are proud to offer a three month warranty on all our custom-made trays. This warranty covers repairs for any defects in the structure and finish of the items.

Warranty Duration: The three month warranty period begins from the date of purchase.

Coverage Details: During the warranty period, we will take responsibility for any repairs necessary due to manufacturing defects. These defects include issues with the structure and finish of the tray. We assure you that we will handle any repairs needed promptly and efficiently.

Procedure for Warranty Claims: If you believe your tray is experiencing an issue covered under this warranty, please follow these steps to initiate a warranty claim:

1. Contact our Customer Support Team: Get in touch with our customer support team by email or phone, providing your order details and a description of the issue & send photos.

2. Evaluation of the Issue: Our team will review the provided information and may request images or additional details to assess the nature of the problem.

3. Approval and Repair: Once the issue is confirmed to be covered under the warranty, we will approve the repair process and provide instructions on how to proceed.

4. Return and Repair: You will be responsible for shipping the item to our designated repair center. After we receive the item, our skilled craftsmen will perform the necessary repairs.

5. Return of the Repaired Item: Upon completion of the repair, we will ship the tray back to you at no additional cost. *Note* Please keep your original order details and invoice as proof of purchase for warranty claims.

*Website:Viani-Designs.com

*Email:Vianidesigns@hotmail.com

*Contact: 404-943-9616

*Owner (Steven Horejsi)

5. Return of the Repaired Item: Upon completion of the repair, we will ship the tray back to you at no additional cost. Note Please keep your original order details and invoice as proof of purchase for warranty claims.